For small and light items we usually use the Royal Mail Recorded Delivery service. For all larger items we use a courier service, usually DPD or UPS depending on where you are in the world. When placing your order we will ask for your mobile number, email address and any special delivery instructionsto ensure a smooth delivery to you. The postage cost will be calculated for you when you enter your delivery address details into our order form.
Once we receive your order, we aim to dispatch it within 24-48 hours. If you are in the UK and your order is being dispatched by DPD then you will receive your order the next working day (providing your order is placed before 11am), if it goes by Royal Mail then this generally takes 2 – 5 working days.
The delivery time of orders to Europe will vary but generally take between 5 and 10 working days.
We will keep you informed should there be a significant delay in us dispatching your order or you receiving your order.
If you have any special requirements for example, leave with a neighbour or leave in porch, please put this in the comments section whilst placing your order. Though we will ensure these directions are put onto your postage label, we cannot guarantee that the person delivering at the other end complies.
Shipping to Europe
We currently only supply our Winganna Pet Sheepskins to the UK and Europe. Orders to Europe will be dispatched by either DPD or UPS and can take between 5 and 10 working days.